Senior Trust Administrator

• Completing routine administration and following Manager instructions.
• Effecting client banking transactions accurately.
• Applying client take-on procedures and understanding associated risks.
• Becoming familiar with the team's allocated client portfolio.
• Ensuring quality day-to-day service delivery.
• Understanding trust and corporate regulatory requirements.
• Communicating effectively with colleagues.
• Maintaining professionalism with clients and intermediaries.
• Working proactively with internal teams to deliver client data.
• Resolving queries and identifying practical solutions.
• Adhering to internal policies and procedures.
• Recording and managing chargeable time effectively.
• Managing cash collection and debtor control where applicable.
• Producing accurate written communications.
• Taking responsibility for self-development.
• Motivating and supporting junior staff.
• Meeting training and performance development goals.
• Escalating issues to senior colleagues when required.

The ideal candidate will have at least 2 years' trust administration experience and be studying toward a professional qualification such as STEP or ICSA. They will be accurate, analytical and able to work under pressure while maintaining high standards. Strong communication skills, a commitment to excellent client service and the ability to manage and prioritise workload effectively are essential.