Group Manager - Service Delivery
Job Ref: LF
40288
This is a great opportunity to a technology team with our client, taking on a leadership role responsible for managing the day-to-day operations of the service desk function. As Group Manager – Service Delivery, you will be tasked with overseeing service support, acting as the primary escalation point for service-related issues, and enhancing the overall IT service experience across multiple jurisdictions.
Location
Responsibilities
Duties for this include, but are not limited to:
- Managing and supporting the Group Service Desk team across jurisdictions.
- Acting as the escalation point for all service desk analysts.
- Evaluating and implementing tools, platforms and technologies that enhance the group’s service delivery capabilities.
- Overseeing ticket triage and resolution prioritisation to maintain performance against service levels.
- Ensuring documentation and standard operating procedures are up to date.
- Participating in cross-functional projects, particularly those with a service impact.
- Supporting the development of IT-related policies and procedures across the business.
- Building effective relationships with key business stakeholders to understand and meet user needs.
Skills / Qualifications
The ideal candidate will have a minimum of 5 years’ experience in technology service delivery or IT support, ideally within the finance sector. They will be confident managing teams, comfortable working in a fast-paced environment and skilled in juggling competing priorities. Applicants should demonstrate strong people leadership, communication, and problem-solving skills. Familiarity with service management platforms, particularly ServiceNow, would be an advantage.
How To Apply
For a full job description or further information on this role please call 711188, or email [email protected].If you wish to apply for this role, please submit your CV via the Apply Now button below.