Senior IT Technician

• Diagnose and resolve complex hardware, software and networking incidents with minimal supervision.
• Manage and maintain client IT environments, including Microsoft 365 and Azure.
• Take ownership of technical issues, ensuring they are progressed efficiently through to resolution.
• Deliver technical projects from initial planning through to successful completion.
• Work with clients and internal stakeholders to understand requirements and develop appropriate technical solutions.
• Support the implementation and ongoing management of infrastructure, cloud and networking solutions.
• Identify opportunities to improve technical processes, service delivery and operational efficiency.
• Maintain clear and accurate technical documentation and service records.
• Coach and mentor junior team members, sharing technical knowledge and supporting their development.
• Apply strong IT service delivery principles while maintaining a consistently high standard of client service.

The ideal candidate will have 3+ years' experience within IT support, infrastructure or systems engineering, with a strong 2nd or 3rd Line support background. You'll be confident independently diagnosing complex hardware, software and networking issues and have practical experience managing Microsoft 365 and Azure environments. Strong problem-solving, communication and client-facing skills are essential, alongside experience delivering technical projects and supporting junior colleagues. Knowledge of cybersecurity, cloud services, advanced networking or automation would be highly desirable. Exposure to PowerShell and experience designing or implementing technical solutions would also be advantageous.