General Manager
Job Ref: LF
41295
This is a hands-on leadership role where you'll oversee the day-to-day operation of a busy hotel while supporting and developing a team across food and beverage, front of house, housekeeping and events. Alongside ensuring exceptional guest experiences, you'll manage financial performance, compliance and business development initiatives to help achieve long-term success. It's an ideal opportunity for an experienced hospitality professional looking for a broad and rewarding management position.
Location
Duties for this role include, but are not limited to:
- Lead the day-to-day operation of the hotel, ensuring high standards of service across all departments.
- Support, mentor and develop departmental managers and their teams, fostering a positive and collaborative working environment.
- Oversee the operation of food and beverage, front of house, housekeeping, events and maintenance functions.
- Deliver exceptional guest experiences, responding promptly and professionally to feedback and escalated issues.
- Manage budgets, financial forecasts, cost control and profit and loss performance.
- Identify opportunities to maximise occupancy, revenue and overall commercial performance.
- Work closely with the sales and marketing team to develop initiatives that drive bookings and business growth.
- Oversee maintenance programmes and manage relationships with external contractors and suppliers.
- Ensure compliance with health and safety, licensing and all relevant operational regulations.
- Produce regular operational and financial reports for senior stakeholders.
- Support recruitment, onboarding, training and performance management across the hotel.
Skills / Qualifications
The ideal candidate will have at least three to 5 years' experience in a senior hotel management role, together with proven experience leading multi-disciplinary hospitality teams and managing operational performance. You'll possess strong commercial acumen, with experience managing budgets, profit and loss accounts and revenue optimisation, alongside excellent leadership, communication and customer service skills. Knowledge of hotel management systems, including PMS and POS platforms, together with Microsoft Office, is essential, while a qualification in Hospitality Management or a related discipline would be advantageous. You'll be a hands-on leader who thrives in a fast-paced environment, is flexible to support evenings and weekends when required, and is committed to delivering exceptional guest experiences while developing and inspiring your team.
How To Apply
For a full job description or further information on this role please call 711188, or email [email protected].If you wish to apply for this role, please submit your CV via the Apply Now button below.