Receptionist

• Welcome visitors and provide a professional, friendly and compassionate reception service.
• Respond to telephone and email enquiries, directing requests to the appropriate team where necessary.
• Coordinate appointments relating to animal admissions, boarding, adoptions, cremations and home visits.
• Maintain accurate records relating to animal admissions, adoptions, rehoming and welfare cases.
• Liaise with members of the public, veterinary practices, staff, volunteers and external organisations.
• Support the administration of animal welfare, boarding and adoption processes.
• Assist with shop administration, including stock control, pricing, merchandising and reconciliation of takings.
• Maintain accurate filing systems and ensure all administrative documentation is completed to a high standard.
• Assist with general administrative duties and develop knowledge of internal IT systems.
• Ensure reception and public areas remain clean, organised and welcoming at all times.
• Support fundraising activities, community events and educational visits when required.
• Adhere to all health and safety policies, procedures and organisational standards.

The ideal candidate will have previous experience in a reception, administration or customer service role and be passionate about delivering exceptional service. You'll be highly organised, confident managing multiple priorities and able to communicate professionally with a wide range of people. Strong administrative, IT and problem-solving skills are essential, along with a compassionate and empathetic approach. Experience working with animals or within an animal welfare environment would be advantageous, while a willingness to support a varied workload and work flexible hours when required will be key to success in the role.