FTC Trust & Corporate Manager

• Oversee client relationships and administration across a portfolio of trust and company structures.
• Maintain high standards of client service and ensure requests are managed within agreed workflows.
• Build and maintain strong relationships with clients and professional intermediaries.
• Act as a senior point of contact for client matters, queries and escalations.
• Provide technical guidance and support to colleagues and wider business teams.
• Attend client meetings and maintain regular engagement with key relationships.
• Review and authorise transactions within agreed signatory responsibilities.
• Work closely with Directors on operational and strategic matters.
• Liaise with Risk and Compliance teams to ensure regulatory requirements are met.
• Oversee periodic client reviews and ensure outstanding actions are completed.
• Support financial reporting requirements and liaise with accounting colleagues.
• Assist with resolving outstanding financial entries and incoming funds queries.
• Monitor workflows, deadlines and client administration standards across the team.
• Maintain accurate time recording and work towards relevant billing targets.
• Attend management meetings and support wider business projects.
• Provide leadership and guidance to colleagues, promoting effective teamwork and high standards of performance.

The ideal candidate will have substantial trust and company administration experience, ideally with at least 5 years' post-qualification experience or 10 years' relevant fiduciary industry experience, together with strong management and leadership skills. You'll hold or be working towards a relevant professional qualification such as STEP, CGI or ACCA, with detailed knowledge of fiduciary services, client structures and regulatory requirements. Excellent communication, organisation and problem-solving skills are essential, alongside the confidence to manage complex client relationships, provide technical guidance and work closely with senior stakeholders. You'll be proactive, capable of working independently and comfortable managing competing deadlines within a busy fiduciary environment.