Operations & Business Support Manager

• Manage all aspects of registry compliance for client and in-house entities, ensuring statutory updates and filings are completed within required timescales.
• Maintain key operational data and oversee the integrity of core business systems.
• Manage annual validations, data protection registrations and other regulatory submissions.
• Support and coordinate registry inspections and regulatory visits.
• Provide guidance to client-facing teams on registry obligations and operational processes.
• Assist with banking relationships, banking platforms and operational support activities.
• Lead operational improvement and transformation projects, identifying opportunities to improve efficiency through automation and enhanced processes.
• Maintain accurate beneficial ownership records, structure charts and corporate information.
• Promote strong governance, operational best practice and compliance across the business.
• Lead, mentor and develop junior colleagues, supporting their ongoing professional development.
• Contribute to business planning, committee work and wider operational initiatives as required.

he ideal candidate will have at least 5 years' experience within the trust and company industry, together with previous experience working in trust operations or a client-facing fiduciary role and a desire to transition into operations. A relevant professional qualification such as CGI or STEP is essential, alongside experience submitting filings through the Guernsey Registry. You'll possess strong organisational, communication and project management skills, with the ability to manage multiple priorities while building positive relationships across the business. Sound knowledge of operational best practice, corporate governance and regulatory requirements, combined with a proactive approach to process improvement and the ability to mentor junior colleagues, will be key to success in this role.