Client Service Director

• Acting as the primary strategic contact for a portfolio of key clients.
• Ensuring consistent, timely and high-quality delivery of all services across the client base.
• Leading client board meetings and presenting on key matters.
• Reviewing and approving business plans and regulatory submissions to the GFSC.
• Overseeing client compliance with legal and regulatory obligations.
• Reviewing policy documentation, fee quotes, and contractually binding insurance records.
• Approving board packs and client annual returns as General Representative.
• Managing and resolving client concerns professionally and effectively.
• Collaborating with internal teams to ensure service continuity and communication.
• Representing the company at industry events and professional forums such as GIIA.
• Contributing to the identification of service improvements and cost-efficiency opportunities.
• Acting as Director or Alternate Director on client entities as required.

The ideal candidate will hold a recognised professional qualification and have at least 10 years' experience in a captive insurance environment. They will demonstrate strategic thinking, operational rigour, and strong people leadership. Key attributes include:

• Proven experience leading high-level client service within the insurance sector.
• Strong understanding of technical insurance and regulatory documentation.
• Excellent communication, presentation and relationship-building skills.
• Ability to work accurately under pressure while balancing priorities.
• A collaborative mindset and professional conduct.
• Demonstrated strategic and commercial awareness.