Head of Enterprise Cloud & Managed Services

• Lead enterprise cloud, connectivity and managed services operations across Guernsey, Jersey and the Isle of Man.
• Manage and develop multidisciplinary technical teams, promoting high performance and continuous improvement.
• Oversee the design, implementation and ongoing support of cloud infrastructure and managed technology solutions.
• Maintain oversight of enterprise connectivity services, including managed networks, WAN, IP connectivity and customer equipment.
• Ensure effective delivery of managed IT, unified communications, voice and email security services.
• Oversee 24/7 service monitoring, technical support and escalation processes.
• Manage service performance against contractual obligations, customer SLAs and internal targets.
• Lead the Change Advisory Board, ensuring technical changes are appropriately reviewed and approved.
• Develop and maintain strong relationships with enterprise customers, internal stakeholders and external service providers.
• Monitor customer feedback, service failures and operational performance to identify improvements.
• Oversee service management platforms and systems, including ServiceNow.
• Identify opportunities for automation, standardisation and improved operational efficiency.
• Ensure appropriate workforce planning, resource allocation and technical capability across the department.
• Manage departmental budgets, costs and operational performance.
• Work closely with Product, Sales and Professional Services teams to develop and support enterprise solutions.
• Support strategic technology initiatives involving cloud services, AI and emerging technologies.
• Ensure compliance with relevant regulatory, information security, data protection and internal governance requirements.
• Provide coaching, mentoring and development support to technical colleagues.

The ideal candidate will have significant senior leadership experience managing large, multidisciplinary technical teams, together with strong expertise in enterprise cloud, telecommunications, connectivity and managed services. You'll have proven knowledge of cloud-native infrastructure, virtualisation, containerisation and platforms such as AWS, Azure or Google Cloud, alongside technical experience across fixed and mobile networks, voice, Data/IP, IoT and security technologies. Excellent leadership, customer relationship management and problem-solving skills are essential, with the ability to oversee complex technical operations, manage service performance and drive continuous improvement. Strong project management skills, commercial awareness and experience working with enterprise customers and external technology partners will be particularly valuable. You'll be strategic, proactive and confident balancing immediate operational requirements with longer-term opportunities involving cloud technologies and AI.