FTC Administration Assistant

• Provide a professional, welcoming and efficient reception service for visitors and telephone enquiries.
• Deliver administrative and clerical support to staff across the wider service.
• Arrange meetings and appointments involving colleagues, service users and external professionals.
• Maintain accurate records by updating databases and case management systems.
• Scan, upload and manage documentation within electronic record systems.
• Support the wider administration team with workload priorities as directed.
• Assist with general office administration to ensure the smooth running of the service.
• Maintain confidentiality and ensure information is handled in accordance with data protection requirements.
• Comply with health and safety policies and departmental procedures.
• Undertake additional duties and training as required to support the needs of the service.

The ideal candidate will be an organised and adaptable administrator with excellent communication skills and the confidence to deal professionally with members of the public and colleagues at all levels. You'll be comfortable working in a busy environment where priorities can change quickly, while maintaining accuracy, confidentiality and a positive approach to customer service. Strong Microsoft Office skills, the ability to work independently as well as part of a team, and a flexible, proactive attitude are essential. A valid Category B driving licence is also required.