Customer Services Advisor
Job Ref: LF
27330
As a Customer Services Advisor you will provide an efficient and professional service to customers over the phone or online, supporting queries, faults, and requests for service. This role does include working evening, weekends, and bank holidays on a rota basis.
Location
Guernsey,
Channel Islands
Responsibilities
Duties will include, but will not be limited to:Providing end to end support for a range of customer issues, providing support and advice on technical and general customer queries as well as service and sales support.
Accurately complete order requests.
Being articulate when providing information on the business' products and services which includes, Fibre, broadband, mobile and other ancillary services or offers available.
Making sure all customer interactions are completed successfully or that the next steps in any process have been made clear for the customer.