Vacancy Search

FTC IT Application Engineer

Job Ref: LF 40521
Leapfrog Jobs

Join a leading technology provider in a varied, hands-on role supporting enterprise clients across their Managed IT and Mimecast service portfolios. This is a fixed-term position operating on a 2-year contract basis, ideal for a technically skilled individual with experience across Microsoft platforms and cloud solutions, offering the opportunity to work on client projects, contribute to service improvements, and support high-quality customer experiences.

Location

Guernsey, Channel Islands

Duties for this role include, but are not limited to:

Supporting, implementing, and maintaining services across the Managed IT and Mimecast portfolios.
Acting as a subject matter expert on technical solutions and providing project implementation support.
Troubleshooting customer issues and escalating when necessary.
Mentoring junior support staff on Mimecast and related technologies.
Monitoring and maintaining service documentation and customer updates.
Participating in the development of internal processes and procedures.
Assisting with wired and wireless networking, DNS, DHCP, and IP configurations.
Taking part in the on-call rota if required and supporting out-of-hours system updates.

Skills / Qualifications

The ideal candidate will have strong experience in a Managed IT or similar support role and be confident working across Microsoft 365, Intune/SCCM, Windows platforms, Azure, and security tools such as Entra ID and Defender. Experience with Citrix (ADC, Virtual Apps & Desktops) would be advantageous. Candidates should be proactive, customer-focused, and demonstrate a strong ability to resolve technical issues independently. Industry certifications (e.g. MS-900, AZ-104, MS-700, or similar) are desirable. Due to the security requirements of this role, a satisfactory Basic Police Disclosure will be required prior to commencement.