Service Desk Engineer
Job Ref: LF
40468
Join a busy IT service delivery team, providing high-quality technical support to a wide range of clients. This role involves responding to support enquiries, diagnosing and resolving desktop, network, and server issues, and ensuring excellent customer service both remotely and onsite. It offers the chance to work across diverse environments, gaining valuable experience while contributing to a collaborative, client-focused team.
Location
Duties for this role include, but are not limited to:
- Responding to incoming support enquiries, logging, investigating, and escalating issues as required.
- Providing regular feedback to clients on outstanding tickets, ensuring expectations are managed effectively.
- Assisting with product configuration and ensuring solutions meet client business needs.
- Carrying out daily health checks, preventative maintenance, and logging service tickets for remediation.
- Diagnosing and resolving desktop, network, and server-related issues.
- Documenting issues and resolutions accurately in the ticketing system.
- Supporting colleagues, escalating tickets, and assisting with project work and office moves when required.
- Building strong client relationships and delivering high levels of customer service at all times.
- Developing knowledge of products and services, contributing to best practices for configuration and deployment.
Skills / Qualifications
The ideal candidate will have several years' experience in IT support, with strong technical knowledge across desktop, network, and server environments. Excellent communication skills, both written and verbal, are essential, alongside strong organisational skills and the ability to manage multiple tasks independently. A proactive, customer-focused approach is key, with relevant certifications such as Microsoft 365, Azure, or other Cloud technologies highly desirable.
How To Apply
For a full job description or further information on this role please call 711188, or email [email protected].If you wish to apply for this role, please submit your CV via the Apply Now button below.