Home & Broadband Product Manager
Job Ref: LF
40436
This brilliant senior-level position with our client offers the opportunity to lead the performance, optimisation and long-term development of broadband and home services across the Channel Islands and Isle of Man. The is a full-time role that sits within the Consumer team and plays a pivotal part in defining and delivering a commercially successful product strategy. The hours for this position are 37.5 per week.
Location
Duties for this role include, but are not limited to:
- Managing the full product lifecycle for fixed broadband, home phone and value-added services (including entertainment, smart home, and gaming propositions).
- Owning the product roadmap, customer journeys and KPIs, ensuring strong commercial delivery and customer experience.
- Leading the fibre programme in Guernsey, supporting customer migration, upselling opportunities and market penetration.
- Collaborating with commercial, technical, regulatory and support teams to develop and launch successful propositions.
- Delivering strategic planning, annual operating plans, forecasting and performance analysis.
- Commissioning and responding to market and customer insight to guide product development.
- Managing supplier relationships and identifying risks to product performance or profitability.
- Representing the business externally and acting as a delegate for the Head of Product where necessary.
Skills / Qualifications
The ideal candidate will have proven product management experience within the Consumer or SME sector, ideally in telecoms, broadband, or adjacent markets. A strong commercial mindset, stakeholder management ability, and end-to-end product ownership experience are key. A solid understanding of broadband technologies, service design and regulatory frameworks is desirable. Applicants must be confident communicators and strategic thinkers with a collaborative, customer-focused approach.
How To Apply
For a full job description or further information on this role please call 711188, or email [email protected].If you wish to apply for this role, please submit your CV via the Apply Now button below.