FTC IT & Application Support Analyst
Job Ref: LF
41316
This is a brilliant opportunity for an organised and customer-focused IT professional to join a busy support team on a 6-month fixed-term contract. You'll gain exposure to a wide range of technologies while working closely with colleagues across the business to deliver effective technical solutions. Strong communication skills and a willingness to learn will be key.
Location
Duties for this role include, but are not limited to:
- Provide first-line IT and application support to colleagues across the business.
- Log, prioritise and resolve IT incidents and service requests.
- Support Windows devices, mobile devices and business applications.
- Assist with system administration, software updates and equipment deployment.
- Prepare meeting rooms, user workstations and IT equipment.
- Support application testing and product releases.
- Create and maintain technical documentation and user records.
- Monitor systems, identify issues and assist with incident resolution.
- Support IT projects, disaster recovery testing and business improvement initiatives.
- Deliver excellent customer service and technical support to users at all levels.
Skills / Qualifications
The ideal candidate will be someone with previous experience in a service desk or helpdesk environment and a good working knowledge of Windows operating systems, Microsoft Office and desktop and mobile technologies. You'll be a confident communicator with excellent customer service skills, strong organisational ability and a proactive approach to problem solving. A willingness to learn new systems, support business projects and deliver a consistently high standard of service will be essential to success in role.
How To Apply
For a full job description or further information on this role please call 711188, or email [email protected].If you wish to apply for this role, please submit your CV via the Apply Now button below.