Senior PMO Officer

• Maintain an accurate overview of strategic, regulatory, operational and technology change activity across the portfolio.
• Coordinate integrated change roadmaps, delivery milestones and dependencies between projects.
• Assess new change requests and provide analysis to support prioritisation, sequencing and resource allocation.
• Monitor the combined impact of change on the business, highlighting capacity constraints and delivery concerns.
• Coordinate governance forums, portfolio reviews, planning meetings and stage gate activities, preparing agendas, packs, action records and decision logs.
• Maintain practical PMO processes, templates and reporting standards, ensuring project documentation, approvals and audit trails are complete.
• Consolidate project and programme updates, tracking delivery against scope, milestones, budgets, benefits and quality measures.
• Maintain portfolio records covering risks, issues, actions, assumptions, dependencies and decisions, escalating emerging concerns appropriately.
• Prepare dashboards, presentations and governance reports for the Change Board, Executive Committee and Board-level audiences.
• Support monitoring of change budgets, forecasts, expenditure and variances, alongside resource demand and capacity.
• Track benefits realisation and progress towards agreed business outcomes.
• Support the preparation and quality assurance of business cases, stage gate documentation and project closure reports.
• Work closely with Change, Technology, Risk, Compliance, Finance and business teams, providing practical guidance to project managers, workstream leads and sponsors.
• Identify improvements to PMO tools, processes and governance, encouraging accurate, transparent and timely reporting.

The ideal candidate will have proven experience in PMO, project support, programme support or portfolio coordination, with a strong understanding of project delivery, governance and reporting. Experience maintaining project plans and control logs, analysing complex information and preparing reports and governance papers for senior leadership, Executive Committees and Boards is essential. Advanced Excel, PowerPoint and Word skills are required, alongside excellent communication, organisation and attention to detail. Confidence challenging incomplete information, following up actions and managing competing deadlines will be important, together with a practical, collaborative approach and discretion when handling sensitive information. Experience in financial services or another regulated environment would be advantageous, as would exposure to strategic, regulatory, business and technology change. Knowledge of Agile, Waterfall and hybrid delivery approaches, experience supporting budgets, resource planning or benefits tracking, and a relevant qualification such as PRINCE2, APM, MSP or P3O, or equivalent practical experience, would also be beneficial.