Domicile Leader

• Lead the day-to-day operations of the office, ensuring high-quality client service and operational excellence.
• Implement business strategy and translate organisational objectives into effective operational plans.
• Build and maintain strong relationships with clients, regulators and key market stakeholders.
• Oversee client service delivery and personally manage relationships for key accounts where required.
• Drive continuous improvement across operational processes, efficiency and service quality.
• Lead recruitment, performance management, mentoring and professional development across the office.
• Foster a collaborative, inclusive and high-performing team culture.
• Ensure compliance with all relevant regulatory requirements, internal policies and governance standards.
• Identify, monitor and manage operational and business risks, supporting appropriate remediation where required.
• Support business development initiatives, renewals and cross-selling opportunities.
• Collaborate with colleagues across the wider business to deliver integrated client solutions.
• Lead and support organisational change and transformation initiatives.

The ideal candidate will have significant experience within captive insurance, insurance management, brokerage or a related risk environment, together with a proven track record of leading high-performing teams within a regulated financial services business. You'll possess strong technical knowledge of captive insurance and relevant regulatory frameworks, alongside excellent leadership, organisational and stakeholder management skills. A commercially minded and collaborative leader, you'll be confident building relationships with clients, regulators and colleagues while driving operational excellence, developing talent and delivering outstanding client outcomes.