FTC CDD Operations Manager

• Leading and managing the CDD Operations team, ensuring effective allocation of resources.
• Overseeing onboarding, periodic review and trigger event CDD activities.
• Approving Client Risk Assessments, particularly for medium and higher-risk clients.
• Ensuring CDD records are accurate, complete and maintained in line with regulatory standards.
• Delivering Quality Assurance checks in line with compliance monitoring requirements.
• Producing and analysing KPIs and management information for senior stakeholders.
• Identifying process improvements, inefficiencies and opportunities for automation.
• Supporting regulatory change initiatives and maintaining compliance with AML/CFT requirements.
• Delivering training and guidance to the wider CDD team.
• Liaising with internal and external stakeholders to support onboarding processes.
• Supporting remediation projects relating to customer data and records.
• Maintaining and enhancing policies, procedures and operational processes.
• Leading recruitment, performance management and team development activities.
• Promoting a strong risk-aware culture across the team.

The ideal candidate will have proven experience within onboarding, CDD, AML or compliance within a financial or professional services environment and demonstrate a strong understanding of financial crime risks and regulatory requirements. They will have prior experience managing or supervising a team, along with excellent analytical, organisational and problem-solving skills. Strong stakeholder management and communication skills are essential, with the ability to guide and develop team members effectively. Experience with regulatory frameworks such as GFSC requirements, along with knowledge of KYC, FATCA and CRS, is highly desirable. The successful individual will be proactive, detail-oriented and capable of driving operational improvements within a fast-paced environment.