Trust Manager

• Managing and leading a team of relationship managers and administrators.
• Delegating and overseeing day-to-day operational activities, including cash management, discretionary decisions and record maintenance.
• Monitoring and reviewing investment portfolios and client structures.
• Acting as primary relationship manager for a portfolio of clients and intermediaries.
• Identifying opportunities for business development and cross-selling.
• Providing management information and reporting to senior leadership.
• Attending management meetings and contributing to operational improvements.
• Ensuring compliance with internal policies, procedures and regulatory requirements.
• Monitoring billing, utilisation targets and timely invoicing and collection of fees.
• Managing aged debtors and ensuring follow-up actions are completed.
• Setting objectives, conducting appraisals and supporting team development.
• Providing training, guidance and effective delegation of work.
• Supporting audit processes and maintaining high compliance standards.

The ideal candidate will hold a relevant professional qualification such as STEP, CGI or ACCA and demonstrate strong experience within offshore trust and company administration. They will have proven experience managing a team, meeting billing and cash collection targets, and delivering high levels of client service. Strong organisational, communication and interpersonal skills are essential, along with a solid understanding of the Guernsey regulatory environment. The successful individual will be commercially aware, proactive and capable of building and developing client relationships, with the flexibility to travel when required.