Operations/Office Manager

• Holding responsibility for the supported governance of all IT systems, including coordinating day-to-day IT operations, licencing, support and future system development.
• Managing the administrative function across the business, including accounts support, legal support services and any front-of-house staff.
• Liaising with and managing outsourced suppliers, including IT support providers, payroll services and other third-party partners.
• Acting as facilities and premises manager, including liaison with landlords' agents, contractors and overseeing future facilities planning.
• Managing office infrastructure, contacts and third-party relationships, including insurance providers, information services, telephony and cyber security protections.
• Overseeing relevant certifications and ensuring appropriate cyber and information security standards are maintained.
• Supporting and delivering change management and transformational initiatives across the business.
• Ensuring business policies, procedures and service standards are defined, implemented and consistently met.
• Maintaining oversight of data management practices to ensure compliance with data protection and regulatory standards, including GDPR.

The ideal candidate will have strong experience in operations or office management, with a very good understanding of IT systems and infrastructure. They will be confident managing suppliers, coordinating administrative teams and overseeing facilities and premises matters. A structured, proactive approach to change management and continuous improvement is essential, alongside a solid understanding of data protection and governance requirements. Excellent organisational skills, strong communication abilities and the confidence to operate at a senior, trusted level within the business are key to success in this role.