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FTC Debt Controller

Job Ref: LF 28638
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Our client is seeking a highly organised and empathetic Debt Controller to support the daily management of private patient debtor accounts on a temporary basis for 12 months. This role focuses on debt collection from private individuals and insurance companies, requiring excellent communication skills and a confident, methodical approach to financial administration.

Location

Guernsey, Channel Islands

Responsibilities

Duties for this role include, but are not limited to:
Issuing payment reminders to private patients and following up via telephone, email or letter.
Liaising with patients to establish payment plans where required.
Preparing overdue invoice spreadsheets for insurance companies.
Responding to billing queries and coordinating with third parties including healthcare insurers and HSC.
Assisting in the development and refinement of billing procedures.
Registering and updating patient data in internal systems (TRAK and Medibooks).
Managing the scanning and filing of billing documentation.
Ensuring compliance with procedures, maintaining accurate records, and supporting service improvements.

Skills / Qualifications

The ideal candidate will have strong administrative skills, with the ability to communicate effectively with a range of stakeholders and manage confidential information with discretion. Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) is essential, and knowledge of TRAK or Medibooks is desirable. Previous experience in billing, collections, or a healthcare setting would be advantageous. A proactive approach, resilience, and excellent organisational ability are key for success in this role.

How To Apply

For a full job description, please call 01481 711188 or email [email protected]. Alternatively, to apply, submit your CV via the Apply Now button below.

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