Senior Sales Manager
Job Ref: LF
41504
This is an brilliant opportunity for an experienced sales professional to take on a senior leadership role within a multi-jurisdictional business. You'll oversee Retail and Telesales teams across the Channel Islands and Isle of Man, driving revenue growth, customer acquisition and sales performance. Strong leadership, commercial awareness and the ability to develop high-performing teams will be key.
Location
Duties for this role include, but are not limited to:
- Lead Retail and Telesales operations across Guernsey, Jersey and the Isle of Man.
- Manage and develop Retail Sales Managers and the Telesales Team Leader, ensuring clear accountability and consistent performance.
- Oversee sales performance against revenue, acquisition, conversion, cross-sell and upsell targets.
- Monitor daily, weekly and monthly sales results across different channels and locations.
- Identify underperformance and implement appropriate corrective actions.
- Develop and deliver sales plans to support business growth and customer acquisition.
- Allocate sales activity and resources across Retail and Telesales to maximise productivity and customer outcomes.
- Work with Commercial and Finance teams to establish sales targets and review performance.
- Monitor incentive and commission arrangements, recommending improvements where appropriate.
- Provide coaching, guidance and performance management support to sales leaders and frontline teams.
- Support the implementation of new products, pricing, promotions and sales campaigns.
- Work closely with Marketing, Commercial and Customer Experience teams to align sales activity with business priorities.
- Identify opportunities to improve customer retention, renewals and cross-selling.
- Review sales workflows and processes to improve efficiency and reduce unnecessary administration.
- Use sales performance data and customer feedback to identify opportunities for improvement.
- Ensure sales activities comply with relevant regulatory, data protection and customer verification requirements.
- Promote responsible selling and maintain high standards of customer service.
- Support wider business initiatives and operational improvements as required.
Skills / Qualifications
The ideal candidate will have significant sales leadership experience within a multi-site or multi-channel consumer environment, with a proven track record of delivering revenue growth, customer acquisition, conversion and sales targets. You'll have strong experience managing Retail, Telesales, contact-centre sales or similar channels, together with excellent people management, coaching and performance development skills. Strong commercial awareness, analytical ability and stakeholder management skills are essential, alongside experience implementing sales campaigns, targets, incentives and operational improvements. Previous experience within telecommunications, subscription services or multi-jurisdictional sales operations would be advantageous, as would knowledge of AI-enabled sales tools, workflow improvements and commission structures. You'll be proactive, customer-focused and confident leading teams to achieve consistent commercial results.
How To Apply
For a full job description or further information on this role please call 711188, or email [email protected].If you wish to apply for this role, please submit your CV via the Apply Now button below.