Senior Client Services Representative

Duties for this role include, but are not limited to:

• Delivering efficient and accurate administration services in line with established service level agreements.
• Handling client communications across phone, email and video channels, managing queries with professionalism and clarity.
• Taking ownership of enquiries and ensuring follow-through to resolution, escalating as required.
• Supporting client due diligence requirements and maintaining up-to-date records within internal systems.
• Assisting the wider team with policy servicing and helpdesk administration, including supporting project work and testing.
• Maintaining operational procedures and contributing to continuous improvement initiatives.
• Collaborating with internal stakeholders to support the delivery of quality client service.
• Participating in risk and audit controls, reporting operational risks and contributing to a strong compliance culture.
• Providing reception cover and administrative support as necessary.

The ideal candidate will have excellent written and verbal communication skills, a proactive approach, and strong attention to detail. They will demonstrate the ability to prioritise effectively and work independently in a deadline-driven environment. A background in customer service or financial services is preferred, along with familiarity using Microsoft Office products. The role would suit someone who thrives in a team-oriented environment and is confident in handling high volumes of client activity with professionalism.