Operations Manager

Duties for this role include, but are not limited to:

• Managing the firm’s facilities, ensuring a safe, efficient working environment.
• Leading the Channel Islands facilities teams and overseeing daily operational continuity.
• Delivering a high standard of client-facing service across reception and front-of-house functions.
• Managing supplier relationships and contract negotiations to ensure value for money.
• Ensuring full compliance with health, safety, and security regulations.
• Developing and maintaining a Business Continuity Plan.
• Managing office moves, space allocation, and building maintenance.
• Coordinating key services such as cleaning, archiving, post, and security.
• Overseeing budget planning and expenditure for facilities operations.
• Project managing contractors and ensuring quality standards are maintained.
• Motivating, coaching, and developing reception and operational support teams.

The ideal candidate should have experience managing operations within a professional or corporate environment, ideally with a background in facilities, health and safety, or business support. A Level 3 IWFM qualification (or equivalent) and IOSH certification are required. NEBOSH and experience in a professional services setting are desirable. The role demands strong supplier management skills, commercial awareness, and the ability to manage a wide range of operational duties with a proactive and organised approach.