Credit Card Support Administrator
Job Ref: LF
41372
Join a collaborative banking team where you'll support clients across a broad range of credit card services. From digital onboarding and applications to transaction queries and fraud-related matters, you'll gain hands-on experience while building valuable industry knowledge. It's an excellent opportunity for someone keen to develop within banking.
Location
Duties for this role include, but are not limited to:
- Support retail and corporate clients with credit card services and queries.
- Assist customers with digital onboarding, mobile applications and ancillary services.
- Respond to client enquiries by telephone and email.
- Investigate and help resolve credit card transaction queries.
- Prepare credit card application packs for review, including ID verification and high-risk factor checks.
- Complete daily credit card administration and maintain accurate client records.
- Assist with setting up and managing direct debits and cardholder repayments.
- Support the handling and escalation of disputed or potentially fraudulent transactions.
Skills / Qualifications
The ideal candidate will be an analytical and organised individual who is keen to develop specialist knowledge of credit card operations, fraud and financial crime risk. You'll have strong communication and interpersonal skills, good attention to detail and the confidence to deal professionally with both retail and corporate clients. Previous customer service experience would be advantageous but isn't essential, making this a good opportunity for someone with the right attitude and willingness to learn.
How To Apply
For a full job description or further information on this role please call 711188, or email [email protected].If you wish to apply for this role, please submit your CV via the Apply Now button below.