Customer Service Executive
Job Ref: LF
41305
This role is ideal for someone who enjoys helping people and solving problems in a fast-paced environment. From supporting online banking and processing customer requests to identifying opportunities to enhance the client experience, you'll play an important role in delivering a high standard of service every day. It's a varied position with excellent opportunities to develop your banking career.
Location
Duties for this role include, but are not limited to:
- Provide day-to-day support to banking clients, delivering a professional and responsive service.
- Respond to client enquiries, resolve queries and carry out customer call-backs where required.
- Assist with the onboarding of new clients, including account opening and credit card administration.
- Process customer instructions accurately and within agreed service standards.
- Support clients with online banking registration, activation and ongoing assistance.
- Identify opportunities to introduce additional banking products and services that meet client needs.
- Contribute towards team and departmental financial objectives through excellent customer service.
- Support colleagues during busy periods and assist with wider team activities.
- Participate in projects, system improvements and operational initiatives as required.
- Maintain compliance with all regulatory requirements, internal policies and mandatory training obligations.
- Represent the business at promotional events and support customer engagement initiatives.
Skills / Qualifications
The ideal candidate will have excellent communication and interpersonal skills, together with a genuine passion for delivering exceptional customer service. Previous experience within banking would be advantageous but is not essential, making this an excellent opportunity for someone looking to develop a career within the sector. You'll be highly organised, detail-oriented and confident managing multiple priorities while working collaboratively within a team. Strong IT skills, a proactive approach to problem-solving and the confidence to identify opportunities to improve processes and enhance the customer experience will be key to success in this role.
How To Apply
For a full job description or further information on this role please call 711188, or email [email protected].If you wish to apply for this role, please submit your CV via the Apply Now button below.