B2B Account Manager

• Managing and developing relationships with a portfolio of business clients, including government, corporate and SME accounts.
• Acting as the primary point of contact, building strong and long-term partnerships.
• Identifying client needs and delivering tailored solutions aligned with operational and sustainability goals.
• Achieving individual and team sales targets within the Guernsey market.
• Identifying upsell and cross-sell opportunities to maximise revenue.
• Maintaining accurate sales pipelines, forecasts and CRM records.
• Developing and implementing strategic account plans to support growth and retention.
• Collaborating with internal teams including marketing, product and pricing.
• Monitoring account performance and adapting strategies based on client feedback and market trends.
• Enhancing customer experience and supporting client retention initiatives.
• Resolving client queries and issues in a timely and professional manner.
• Ensuring compliance with regulatory, financial and ethical standards.
• Supporting health and safety initiatives and adhering to company policies.

The ideal candidate will have proven experience in B2B account management or sales, ideally within the energy, utilities or a related sector. They will demonstrate strong communication, negotiation and relationship-building skills, with the ability to manage multiple accounts in a fast-paced environment. They will be commercially aware, analytical and confident using CRM systems to support data-driven decision-making. Knowledge of the Guernsey market and regulatory environment would be advantageous. A full clean driving licence and access to a vehicle are required. The successful individual will be highly organised, adaptable and resilient, with a collaborative approach and strong focus on delivering excellent customer outcomes.