Assistant Operations Manager

• Supporting the day-to-day delivery of high-quality facilities and operations services within the Guernsey office.
• Acting as a central point of contact for employees, visitors and external service providers.
• Responding to internal and external enquiries in a professional and helpful manner.
• Proactively identifying and reporting operational issues, maintenance requirements and safety concerns.
• Assisting with space planning and workplace management across the office.
• Supporting facilities elements of employee onboarding, including workspace allocation, access cards and inductions.
• Managing and responding to day-to-day employee operational queries, escalating where required.
• Overseeing cleaning, catering, post and distribution services.
• Managing planned, preventive and reactive maintenance activities.
• Supporting health, safety and environmental compliance and adherence to regulations.
• Assisting with facilities budgeting and tracking related expenditure.
• Preparing operational reports and completing administrative tasks as required.
• Supporting client events in collaboration with business development teams.
• Exploring and recommending tools, technologies and practices to improve operational efficiency.
• Supporting innovation and continuous improvement initiatives across the workplace.
• Managing out-of-hours or emergency operational call-outs when required.
• Providing guidance and mentoring to junior team members where applicable.
• Providing operational cover for other jurisdictions when required.

The ideal candidate will have previous experience working within facilities or operations in a corporate office environment and will be confident managing the smooth running of a busy workplace. They will be comfortable handling multiple priorities and responding to a high volume of requests throughout the day, remaining calm, organised and solutions-focused. Strong communication skills are essential, alongside the confidence to liaise effectively with colleagues, suppliers and service providers at all levels. A highly organised approach, attention to detail and the ability to adapt quickly to changing demands are key attributes for success in this role.