Temporary / Contract Jobs in Guernsey

Temporary Transactions Administrator

Job Ref: LF 21078
Posted: 2019-05-08
Leapfrog Jobs

Our client, a leading specialist in life-insurance-based wealth management and employee benefit solutions, requires a Transactions Administrator for an initial period of 6 months.

Location

Guernsey, Channel Islands

Responsibilities

Make sound judgements in dealing with policy holder transactions.
Demonstrate good interpersonal skills with individuals from varied backgrounds especially in a mentoring capacity.
Ensure fund switch and redirection requests are properly actioned with a high degree of accuracy.
Authorise the movement of transactions on the computer systems.
Processing of surrender (claims) requests for clients on a holiday cover basis.
Co-ordinate and process unit linked transactions to agreed service standards.
Deal with queries and investigations received from customers and regions promptly and accurately.
Assist the Senior Administrator, Transactions with the transactional control and monitoring role.
Help develop and test new work processes and systems' functionality.
Monitor and refer central email communication.
Assist in fund closures and redirection to new fund(s), ensuring the accuracy of data and output.
Offer assistance with bulk fund switches out of holding funds as and when required.
Maintain effective relationships with staff in Head Office and the Regional Offices ensuring customer service transactions are actioned accurately and within agreed company service standards.
Ensure the regional offices are kept informed of any issues or procedural and systems changes.
Liaise with relevant Head Office Departments as necessary to ensure the smooth running of all customer transactions.
Assist with the compilation of the customer service management reporting statistics as and when required.
Participate in external and internal training courses, keeping knowledge and skills updated and developing self to meet current and future business needs.
Monitor and develop self skills and knowledge to meet current and future business requirements.
Ensure that the Line Manager is made aware of any developments, training needs or issues, so that the appropriate action can be taken.
Perform other job related roles and duties as and when required by management for the effective running of the department.

Skills / Qualifications

The ideal candidate will have 1-2 years' experience working in a financial services environment and while not essential, practical knowledge of life assurance products would be advantageous. The ability to work effectively as part of a team in a demanding environment to tight deadlines is essential, as is intermediate skill with Microsoft products. Any experience with payments, investigations and reconciliations clearance would be beneficial, but isn't required.

How To Apply

For further details please call 711188, or email jobs@leapfrogjobs.com. If you wish to apply for this role, please submit your CV via the Apply Now button below.