Temporary / Contract Jobs in Guernsey
Temporary Customer Provisioning Advisor
Job Ref: LF
20841
Posted: 2019-07-17
Our client, a telecommunications company, is seeking to recruit a Temporary Customer Provisioning Advisor until the end of September 2019.
Location
Guernsey,
Channel Islands
Responsibilities
Deal with customer queries relating to service provision in a professional and friendly manner.Answer incoming calls from Business and Residential clients.
Provide support to the other members of the Customer Provisioning Teams in respect of the incoming calls.
Initiate the service that is most appropriate to the requirements of the customer, ensuring the best use of specialist knowledge.
Receive and process works orders using the correct order handling procedure.
Liaise with Billing Support to ensure that all fixed line services are correctly billed.
Work with the control section of installations with regard to the timing of installations and provide appropriate information to the customer, their agents or other departments.
Understand and comply with the license and other regulatory rules.