Temporary / Contract Jobs in Guernsey

Temporary Customer Provisioning Advisor

Job Ref: LF 20841
Posted: 2019-02-05
Leapfrog Jobs

Our client, a telecommunications company, is seeking to recruit a Temporary Customer Provisioning Advisor until end of May 2019.

Location

Guernsey, Channel Islands

Responsibilities

Deal with customer queries relating to service provision in a professional and friendly manner.
Answer incoming calls from Business and Residential clients.
Provide support to the other members of the Customer Provisioning Teams in respect of the incoming calls.
Initiate the service that is most appropriate to the requirements of the customer, ensuring the best use of specialist knowledge.
Receive and process works orders using the correct order handling procedure.
Liaise with Billing Support to ensure that all fixed line services are correctly billed.
Work with the control section of installations with regard to the timing of installations and provide appropriate information to the customer, their agents or other departments.
Understand and comply with the license and other regulatory rules.

Skills / Qualifications

The successful candidate will provide an efficient, friendly and professional service to customers who have ordered products and services from any of the business units. Applicants must have good verbal communication skills, an appreciation of the importance of customer service and an understanding of the range of products and services available to our customers.

How To Apply

For further details please call 711188, or email jobs@leapfrogjobs.com. If you wish to apply for this role, please submit your CV via the Apply Now button below.