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Service Desk Administrator

Job Ref: LF 27925
Leapfrog Jobs

As a Service Desk Administrator you will provide essential technical and administrative support for both daily operations and project activities. You'll assist end users with hardware, software, and system issues, ensuring they have the tools needed to perform their roles effectively.

Location

Guernsey, Channel Islands

Responsibilities

Duties will include, but are not limited to:
Provide on-site and remote technical support for hardware, software, and network issues.
Manage and prioritize support tickets, ensuring timely resolution and high-quality service.
Install, troubleshoot, and maintain hardware, software, and network applications.
Handle identity and access management, including setting up and closing Active Directory accounts.
Maintain IT documentation and asset registers.
Collaborate with IT teams, business users, and third-party vendors for efficient problem-solving.
Mentor junior team members and support larger IT help desk tasks.
Assist with IT-related projects, including system development and testing.
Adhere to IT standards (ITSM, ISO27001, GDPR) and ensure compliance with audit and risk requirements.
Support Facilities team with workstation setups and adjustments.

Skills / Qualifications

The ideal candidate will have strong attention to detail, excellent time management, a results-focused mindset, and the ability to work independently while building strong relationships. They should possess excellent communication and problem-solving skills, be adaptable, and have at least one to two years of IT support experience, along with relevant qualifications like ITIL v4 and a solid understanding of Microsoft OS and applications.

How To Apply

For a full job description, please call 711188, or email [email protected]. Alternatively, if you wish to apply, please submit your CV via the Apply Now button below.

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