Information Technology Jobs in Guernsey

Senior Corporate Application Support Analyst

Job Ref: LF 19361

Our client a large group with an international presence and wide-ranging expertise, specialising in life-insurance-based wealth management and employee benefit solutions to a global audience, is seeking to recruit a Senior Corporate Application Support Analyst for their Information Systems Department .

Location

Guernsey

Responsibilities

Analyse business and technical specifications in order to fully plan the system testing required to fully test new or amended systems functionality.
Execution of the system testing and documentation of the results.
Monitor triage of incoming incidents, their resolution and or escalation.
Develop reports and data extracts to service change requests received from the business.
Analyse the manual business processes and produce automated solutions.
Interpret business and technical specifications to enable the planning of system testing to ensure the requirements have been met.
Execute the system testing fully documenting the results.
Report test results to line manager and or other colleagues in a clear and concise manner.
Monitor incoming incidents, initial evaluation and onwards assignment or escalation.
Analyse the underlying issues arising from investigations into incidents and identify available options for consideration.
Diagnose and resolve service problems, while initiating action to maintain or improve levels of service, referring issues to higher levels of management.
Analyse data based upon a detailed understanding of the corporate information requirements, to establish, modify or maintain reports.
Establish an understanding of business aims and facilitates development of alternative processes to achieve them.

Skills / Qualifications

The ideal candidate will be able to demonstrate an understanding and knowledge of system testing, incident and change management, as well as an understating of the development lifecycle and business analysis. Preference will be given to applicants who have considerable experience with data residing in a relational database. The successful candidate will have excellent written and verbal communication skills alongside solid organisation and time management techniques. This role will suit a diligent, analytical and motivated team player with strong interpersonal skills.