Temporary / Contract Jobs in Guernsey

Part Time Contract Organisational Change Manager

Job Ref: LF 19375

Our client, a non-finance group, is seeking to recruit a Part Time Contract Organisational Change Manager for a period of 9 months, working 3 days a week.




Maintain responsibility for the review, design and delivery of effective organisational change management, which will result from the deployment of a new billing platform and the achievement of planned business benefits.
Assess and suggest the required organisation change as a result of the programme and the new business processes.
Ensure that the to-be business processes and decisions made with regards to the processes are aligned with best practices and are in the best interest of the business.
Review and sign-off on the requirements specification and new business processes.
Prepare business areas for transition to the new way of working, which includes implementing new business processes.
Identify, define and track the OCM benefits and outcomes required of the Programme.
Take the management lead in the integration of the changes into the business while ensuring that business as usual is maintained during the transition.
Identify and support any additional change agents, and support users required for projects or systems, supporting the development of appropriate change management plans for the billing project.
Work with operational managers to embed changes within business.
Identify what changes in processes, procedures and practices are needed to achieve change and deliver the planned benefits.
Deliver customer facing and internal change management activities to ensure ongoing stakeholder and user engagement.
Liaise with the owners of the relevant plans for training, communications and stakeholder management to ensure that billing project change requirements remain fully linked to and part of the overall process for change management across the company.
Resolve ‘soft tensions’ between DWH and billing projects and the relevant business areas, flagging any potential issues to the Billing Programme Manager and within the change / billing core team.
Identify and assign the Business Process Owners and SMEs.

Skills / Qualifications

The ideal candidate will have a good academic background coupled with previous experience in a similar role. Applicants will demonstrate solid IT skills, alongside excellent communication and organisational techniques. Preference will be given to candidates with management and customer service experience. This role will suit a motivated and proactive quick learner with excellent interpersonal skills.

How To Apply

For further details please call 711188, or email jobs@leapfrogjobs.com
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