Temporary / Contract Jobs in Guernsey

Contract Banking Operations Support Manager

Job Ref: LF 19646
Posted: 2018-01-15
Leapfrog Jobs

Our client a specialist in wealth management, operational in 11 countries across the globe, is seeking to recruit a Contract Banking Operations Support Manager for a period of 12 months.


Guernsey, Channel Islands


Participate as SME and own projects working closely with other Operations Managers to implement and embed change.
Challenge current process and ensure that the Operations team are working as effectively and efficiently as possible and that workarounds are viable.
Manage the implementation of change initiatives, communicating the business rationale and the impact of change on individuals, and ensuring that programme objectives are achieved.
Develop and sustain a broad technical knowledge across a wide range of products and services.
Update personal knowledge of regulatory and wealth management market, ensuring that the company reputation is upheld to the highest level possible in terms of compliance and reputation internally and externally.
Meet ongoing regulatory requirements at all times, staying abreast of developments in the regulatory landscape.
Handle complex and sensitive client requests, problems and complaints from internal and external customers and suppliers using experience to identify a range of options and take appropriate actions or make recommendations.
Provide support to operational and front office colleagues, sharing information and offering assistance when needed within the team.
Seek opportunities to improve the effectiveness of the overall back office/ middle office team, within budget parameters, encourage a culture of continuous personal and collective development within the back office/ middle office team.
Provide cover and support for Banking Operations.
Work with other managers from inception through to implementation of a range of banking initiatives.
Implement impending technology and procedural changes ensuring they are introduced and implemented as smoothly as possible, to enable the Managers to continue with business as usual.
Plan and facilitate the delivery and implementation of Banking Operation projects, ensure delivery and implementation is achieved within agreed timescales and agreed quality, to enable the Managers to continue with business as usual.
Undertake ad hoc projects from the Head of Banking Operations.
Support and ensure audit requirements, recommended changes/improvements and security guidelines are being followed.
Ensure new procedures and system changes are implemented and staff notified.
Manage business issues or projects with a significant impact on the business, coordinating across a number of areas and ensuring business benefits are achieved.
Provide assistance when required, participating willingly and acting in support of the banking operations teams.
Provide holiday and sickness cover for the Operations Managers.

Skills / Qualifications

The ideal candidate will possess a minimum of 5 years’ experience in Banking, coupled with a relevant professional qualification or degree, such as IOC, IAC, ACIB and MSI. Preference will be given to candidates with a minimum of 5 years’ experience in Wealth Management, experience in Middle/Back Offices, experience of Structures utilising complex vendor arrangements and a good understanding of Financial Operations such as Banking, Treasury, Securities, Investments and Credit, coupled with a minimum of 3 years in a similar position in Complex Financial Services. Candidates will possess solid IT abilities, excellent organisation, time management and communication skills, both written and verbal. The successful candidate will demonstrate excellent Business Analysis skills, such as requirements engineering, process mapping, testing and prior SLA/KPI management. This role will suit a driven, focused and consistent team player with strong leadership and interpersonal skills.

How To Apply

For further details please call 711188, or email jobs@leapfrogjobs.com
If you wish to apply for this role, please submit your CV via the Apply Now button below.